About us

At PW Auto Repairs we offer a warm welcome and friendly service from our family owned and run business.

 

Senior Technician Paul set up the business in 2015, following 15 years in the trade.  Diana joined the team in 2017 to focus on customer service and quality standards.  

 

Together with the rest of the team, we have a wealth of knowledge and experience to ensure you get the best service for you and your vehicle.

 

"My aim was to open a garage in which I could build great relationships with customers and give them the best customer service possible.  It's simple - you treat people the same way you wish to be treated. 

You show your customers courtesy and respect and they will come back year in, year out - and recommend you!  We have a fantastic customer following and we have met so many wonderful people along the way.  

We use and recommend the trades that use us and it's great to work alongside so many local  independent businesses in the community."

Paul Whetton - Owner | Senior Technician

"My focus is on the customer  experience and continually improving the standards of service.    I  try to think of everything  from the customer's perspective - What would I expect?    What would I want to know?   How would I like to be treated?  

I understand that people are concerned about  taking their cars for MOTs or repairs (I used to be before being in the trade!). 

I ensure everything in the garage is safe and compliant to  Health & Safety standards.  I am responsible for  everything in the business except for spanners!    If I can improve it - I will!    

We take pride in our  business and it means everything to us.  "

Diana Johnson - Owner | Accounts & Administration (and everything else!)

We offer advice and assistance for all your motoring requirements, courtesy of our friendly and professional staff. Investing in the most up to date technology, we have the tools and diagnostic systems to work with everything from vintage classics to the latest vehicles on the market.

 

We're located on Newark Industrial Estate, situated between Newark MOT Centre and Harrison's Commercial Vehicle Sales, we offer a secure drop off, or collection and delivery service subject to availability.

 

With a clean, comfortable Waiting Area, free wifi, complimentary refreshments and even toys and books to keep little ones entertained... we ensure you are taken care of. *** Due to Covid-19 we are not able to offer all of our usual customer facilities***

 

You will find we are friendly and approachable - we'll take the time to discuss your requirements and options.  We don't use any jargon, we'll explain everything clearly.  Our advice is free and you are never pressured or under any obligation.  Our written Quotes/Estimates are tailored to your specific requirements, itemised including parts, labour and VAT and can be emailed to you.

 

Feel free to pop in, call us or email us!

 

 

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