Frequently Asked Questions

PW Auto Repairs Reception

Are you open due to Covid-19?

Garages are able to stay open throughout as an essential service, provided safety precautions are taken, following government guidance.Please wear a face mask when you visit.  Safety precautions are being taken.

We are open to appointments - please call 01636 550852

Do I need to book, or can I just call in?

We do advise calling us to book in advance if possible so that we can give you the most efficient service, however - if you need us - call us!  We'll do our very best to assist you.  For minor issues such as a bulb we can often get you back on the road in minutes!  We know that sometimes you just need reassurance about a concern you have and we are happy to take a look to make sure you're safe and if necessary, book you in when convenient for you.  We accept breakdowns 24/7.

Where can I find you?

We are situated on Brunel Drive between Newark MOT Centre and Harrison's Commercial Vehicle Sales.  Look for our orange flag at the end of the driveway! (Don't use the postcode as most of the Industrial Estate has the same post code and it won't bring you to our door unfortunately). Click here to find us on a map

Do you MOT?

We can take care of everything for you!  With Newark MOT Centre just next door, we can take care of your MOT for just £40 saving you the time and hassle.  Alternatively,  you can take your vehicle to an MOT Testing Station of your choice and just let us know if you have any repairs or advisories you need us to help with.

Can I get an estimate / quote?

Of course!  We will give you a no obligation estimate for the service or repair you require.  We will discuss your options and budget and offer you free advice.  We can provide you with an itemised estimate and it's your choice if and when you go ahead.  We never undertake any work without your permission. 

Is there somewhere I can wait while you do the work on my car?

Yes, we have a clean and comfortable Waiting Room, ​toilets, complimentary refreshments & Wifi.

You're very welcome to stay and we'll have you back on the road as quickly as possible.

If you fancy a stroll, Northgate Retail Park is approximately a 10 minute walk, and town is approximately 15 minutes away.  We're happy to pick up/drop off within a 5 mile radius, subject to availability.

I work early/finish late - when can I deliver & collect?

We have a secure key drop off and you can leave your vehicle for us to bring in when we open.  We can also arrange for vehicle collection or delivery subject to availability within a 5 mile radius.

What are my payment options?

  • We accept all major credit and debit cards

  • Apple pay

  • Bank Transfer/ Faster Payments

  • Cash payments

  • 0% Finance from £60 - £3000 provided by Auto Service Finance - please ask us for details

Can  I buy my own parts and you fit them?

Unfortunately not, for the following reasons, but there are exceptions to this:

In normal circumstances, we don't fit parts provided by customers.

We use carefully selected, reputable suppliers to ensure that if there was an issue with a product - we can be confident of a fast and hassle-free warranty exchange.  There are a number of poor quality and counterfeit parts on websites and online auctions which can cause huge problems.

In certain circumstances and on older vehicles, we know that parts aren't always on the shelf or economically viable.  In such cases, we can advise you on your best options.

We have to prove to our insurers that in these circumstances it is necessary.

What is Trust My Garage?

We're very proud of our Trust My Garage status.  This involved another rigorous inspection to ensure that we work to the highest standards and that we are qualified, compliant in all aspects of safety and provide excellent customer service.  Click here to find out more.

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